Data Deletion & Privacy Requests

This page explains how Shopify applications published by Azent Labs handle data access, deletion, retention, and Shopify privacy compliance requests.

1. Data Deletion Following Uninstallation

When a merchant uninstalls the App:

• We stop processing data except where needed for security, legal, or operational obligations.
• Applicable app-related data is deleted or anonymized in accordance with Shopify privacy requirements and applicable law.
• Data retained by Shopify remains subject to Shopify’s own policies and the merchant’s relationship with Shopify.

2. Shopify GDPR Webhooks

We subscribe to Shopify’s mandatory privacy compliance webhooks:

• customers/data_request
• customers/redact
• shop/redact

These requests are verified and handled according to the applicable Shopify requirement: data access requests are reviewed and fulfilled where applicable, while redaction requests trigger deletion or anonymization of applicable data.

3. Timing and Retention Exceptions

We respond to and complete valid Shopify privacy requests within the required timeframe. If data must be retained for legal, accounting, security, or fraud-prevention reasons, it is minimized, secured, and retained only for the required duration.

4. Requesting Data Deletion

Merchants may request manual data deletion at any time by contacting:

support@azentlabs.com

Please include:

• Shopify store domain
• The relevant App and request details

5. Confirmation

We will confirm the outcome of a manual request once the process is completed or explain any lawful retention that applies.